Terms of Use

Last updated: October 11, 2026

1. About these terms

These terms govern your use of the lintel.legal website and of the clerical and administrative real estate support services (the "Services") offered by the operator of Lintel ("Lintel", "we", "us"). By using the website or the Services, you agree to these terms. If you do not agree, do not use them.

The operator of Lintel is being incorporated. When the corporation is established, we will provide updated entity details and terms, and references to Lintel will then mean the entity named in them.

Today, Lintel operates this marketing website and email enquiries. Paid file work is not offered through the website. It is available only under a separate written service agreement or engagement terms. If those documents conflict with these terms, they prevail.

2. Who may use the Services

The Services are for lawyers, law firms and their staff. File work is available only to lawyers licensed by the Law Society of Ontario, and to firms acting through them. You confirm that you have authority to bind your firm when you accept these terms on its behalf. In these terms, "you" and "customer" mean the lawyer or firm.

3. What Lintel is, and is not

Where agreed in a written service agreement, Lintel provides clerical and administrative support for Ontario real estate files. Depending on your instructions, this may include file opening, searches, requisitions, lender instructions, statements of adjustments, closing documents, e-registration package preparation, funds and direction tracking, discharges and undertakings, and reporting letters. We may follow up by phone, email, text and fax. Each file may be given a clerk email address and phone number.

Where agreed, our work is done through software and people. It is partly AI, and people check it.

Lintel is not a law firm. We do not give legal advice. No lawyer-client relationship exists between Lintel and you, or between Lintel and your clients. We do not sign documents on your behalf, and we do not release trust funds.

4. Your responsibilities

You direct, supervise and review our work. You remain responsible for every file and for your professional obligations. In particular, you are responsible for:

You decide what we do on each file, and we act on your lawful instructions. We may ask questions, ask you to confirm an instruction, or decline to act on an instruction that appears unclear, unsafe, unlawful or contrary to your professional obligations. You remain responsible for your instructions.

5. Your instructions and information

You confirm that you have authority to give us the instructions and information you provide. You must ensure the information is accurate and complete, and you must give it to us in time for us to act. We are not responsible for errors that come from information or instructions you give us.

You are responsible for having your clients' consent, or other lawful authority, to share their information with us for the purpose of the Services.

6. Third-party systems and providers

Services under a written service agreement may depend on systems we do not control. These may include land registration systems, search providers, lenders, banks, telephone, text and fax carriers, email and hosting providers, and AI model providers. Those systems may be unavailable, slow, inaccurate or changed without notice. We are not responsible for their acts, omissions, outages or fees, but we will take reasonable steps to tell you about problems that affect your file when we become aware of them.

7. Fees, disbursements and payment

The fee is $399 per file, plus HST. There are no software fees. Searches, registration charges and similar third-party costs (disbursements) are passed through at cost, plus HST where it applies.

We may change our pricing. We will post the change on this website or give notice by email, and it will apply to files opened after the change takes effect. Payment terms are set out in your invoice or service agreement. If an invoice is unpaid when due, we may suspend the Services until it is paid.

8. Confidentiality

Each of us will keep the other's confidential information confidential and use it only to provide or receive the Services. Confidential information includes your file information and our non-public methods, pricing and software. This does not cover information that is public through no fault of the recipient, was already known to the recipient, was developed independently, or must be disclosed by law. In that last case, the recipient will give notice where the law allows. We may disclose confidential information to service providers who need it to deliver the Services and who are bound to protect it. Our Privacy Policy explains how we handle personal information.

9. Acceptable use

You must not:

10. Intellectual property

We own the website, our software, our templates and methods, and everything else we provide, other than your materials. You keep ownership of your materials and your file information.

For each file, we grant you a non-exclusive, perpetual licence to use the documents and other work product we prepare for that file, for your practice and your client's matter. This licence does not include our underlying software or templates.

You grant us a licence to use your materials and file information only as needed to provide the Services and as our Privacy Policy describes.

11. Feedback

If you give us suggestions or feedback about the Services, we may use them without payment or restriction. We will not identify you or disclose your file information when we do.

12. Disclaimers

The website and the Services are provided "as is" and "as available". To the extent the law allows, we give no warranties, express or implied, including of fitness for a particular purpose, accuracy, or non-infringement. We do not promise any outcome on a file, or that the Services will be uninterrupted or error-free. Timing estimates are estimates only. Closing dates and deadlines remain your responsibility.

13. Limitation of liability

To the extent the law allows, we are not liable for indirect, consequential, special, incidental or punitive damages, or for lost profits, lost business, or lost opportunity, even if we were told they were possible.

Our total liability for all claims relating to a file is limited to the fees you paid us for that file in the 12 months before the claim arose. If no fees were paid for the matter in question, our total liability is limited to CAD $100.

These limits apply whatever the legal basis of the claim. Nothing in these terms limits liability that cannot be limited by law.

14. Indemnity

You will defend and indemnify Lintel, its owners, officers, employees and contractors against claims, losses and reasonable costs (including legal fees) arising from: your breach of these terms; your instructions or information; your failure to carry out your professional obligations; or a claim by your client or another third party about a file, except to the extent we caused the loss through our own gross negligence or wilful misconduct.

15. Suspension and termination

You may stop using the Services at any time by notifying us by email. We may suspend or end your access at any time, including if you breach these terms, if an invoice is unpaid, or if we reasonably believe continuing would be unlawful or unsafe. We will try to give notice and to help you move open files, but we may act immediately where we think it necessary. Fees for work done and disbursements incurred remain payable. Sections that by their nature should continue (including confidentiality, fees owed, intellectual property, disclaimers, liability, indemnity and governing law) survive termination.

16. Events beyond our control

We are not liable for delay or failure caused by events beyond our reasonable control, including outages of third-party systems, power or network failures, labour disputes, public emergencies, acts of government and severe weather.

17. Changes to these terms

We may update these terms. We will post the new version on this page with a new "Last updated" date. Changes apply from the date posted. If you keep using the website or the Services after that, you accept the changes. For existing paid file work, a written service agreement governs any change to its own terms.

18. Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. The courts of Toronto, Ontario have exclusive jurisdiction over any dispute about them, and you and we submit to those courts.

19. General

20. Contact

Questions about these terms: hello@lintel.legal.